Solution: Prenova’s Real Time Network Operations Center both monitors assets for alarms and takes calls from either customers or other designated parties who are experiencing issues with the controlled assets. Prenova remotely resolves a large portion of these reported troubles, significantly reducing restoration times as well as reducing call-out costs and repairs. For those issues which cannot be resolved in total via Prenova’s remote intervention, Prenova will, depending upon the mutually agreed business rules, either directly dispatch and manage work of repair maintenance teams, or notify the customer of the problem for their action and management. Unlike our Asset Optimization _SM solution, which is proactive in identifying early asset degradation long before failure, Prenova’s Monitoring solution deals with problems already operating beyond allowable limits of performance (reference diagram below). Our Monitoring services work with on-site staff or repair technicians, using Prenova’s diagnostic tools and systems to reduce the time and cost of the occurrence as measured against the impact on business operations, energy inefficiencies, asset repairs, and maintenance service call-outs.

Prenova also maintains an Action Register for identifying and performing ongoing trend analysis on alarm conditions and root causes, of all recurring issues and previously existing conditions. We track maintenance service orders and reactive alarms linked to already-identified problems. This supports a customer’s escalation policy to identify and remedy service quality issues at the source.

Outcome: Customers have experienced asset performance improvements as measured through the reduction in unplanned service orders, reduction in alarms, and reduction in critical equipment performance failures. Overall, energy consumption and emissions are reduced by 5% to 7% with this solution.