Solution: Prenova’s Utility Due Diligence program assists customers with efficiently managing the process of initiating or discontinuing utility services across their portfolio for opened, closed, and relocated sites. For new sites, we contact the utility with the correct start-up date, and given our knowledge of each customer’s operation, we’ll negotiate for all potential discounts and work to waive or minimize required deposits. We’ll ensure that the correct rate is assigned, and we’ll audit the first bill to ensure that the utility applied that rate.

For sites that are scheduled to be closed, we contact the utility to terminate service on the applicable date. Often, closing dates equate to partial service periods, and Prenova ensures that all final charges are correctly prorated. We also ensure that all associated deposits are credited or refunded, and that any outstanding account credits are identified and applied prior to final account closeout.

Outcome: Prenova’s Utility Due Diligence offering streamlines the utility opening and closing process across a customer’s portfolio of facilities. Customers can be sure that they are billed only for those services and time periods that are applicable. Prenova’s long-standing relationship with almost all utilities across North America, and our expert knowledge based on the numerous customers we serve, ensures that all utility expenses are minimized, credited or waived on behalf of our customers.